1. Refund Eligibility:

1.1. Course Subscriptions: Refunds are eligible within 14 days from the date of purchase if you have not accessed or completed more than 20% of the course content.
1.2. Membership Plans: Refunds are eligible within 14 days from the date of purchase if you have not accessed or utilized any premium features or benefits associated with the membership.
1.3. Customized Services: Refunds for any customized services, such as personal coaching or mentoring, will be considered on a case-by-case basis.

2. Non-Refundable Items:

2.1. Downloadable Materials: Any downloadable materials, including eBooks, PDFs, or other digital resources, are non-refundable once accessed or downloaded.
2.2. Third-Party Services: Any third-party services, such as certification exams or external tools, are subject to the refund policies of the respective service providers.

3. Refund Request Procedure:

3.1. To request a refund, you must contact our customer service team via email at [email protected].
3.2. Provide your purchase details, including the order number, course or membership name, and the reason for your refund request.
3.3. Our support team will review your request and respond within 5-10 business days.

4. Refund Process:

4.1. Approved refunds will be processed using the same payment method used for the original purchase.
4.2. The refund amount will be equivalent to the purchase price, minus any applicable fees or charges.

5. Additional Information:

5.1. Refunds are not applicable to promotional or discounted purchases unless otherwise stated.
5.2. In case of a refund, any access to the course content or premium features will be revoked.
5.3. Refunds will be issued in the original currency of the purchase.
5.4. Aratuwa.Edu reserves the right to modify or update this refund policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website.